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FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Beauglow offers various kind of Payment Methods as shown below :-

Offline Bank Transfer

Bank : MAYBANK BERHAD
Bank Account : 562012122519
Account Name : BEAU GLOW BEAUTY


After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may Whatsapp or scan and email us the above info to Email Address : beauglowbeauty@gmail.com or WhatsApp 0162159121

Note: Your purchased products will not be delivered until we have this confirmation.
 


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
No. All orders will be proceed accordingly after order has been made. Kindly please check your orders before checkout .

- Orders that are had been made will not be cancel.

- Please send an email to our customers service email at beauglowbeauty@gmail.com with the message title “Request to change address” in order to inform us about the address changes.

 

Q. What is the product's transaction currency?
All products transaction currency will be done in MALAYSIAN RINGGIT (MYR)

 


Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 5 working days depends on the courier efficiency.

 


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to beauglowbeauty@gmail.com for us to clear your doubts.